EGU: Revolutionising Document Signing with Annature.
For Corinne Kirk, Partner and Senior Accountant at EGU—a family-owned firm offering tailored wealth management, taxation, and business advisory services—document signing used to be one of her biggest administrative headaches.
The problem
The traditional email-print-scan-sign process was cumbersome, inefficient, and often left important tax returns lingering in clients' inboxes for days, or even weeks. "Previously, even the most diligent clients would take at least a day, often stretching to two weeks, to sign and return their documents," Corinne explains.
Corinne’s frustrations didn’t end there. The platforms they’d tried, including DocuSign and Xero's built-in signing tool, felt clunky and complicated, adding extra friction rather than removing it.
The solution
Seeking a smoother solution, EGU discovered Annature. From the first moment, Annature was a perfect fit: intuitive, seamless, and designed with both users and clients in mind.
With Annature’s user-friendly templates and SMS notifications, Corinne found herself managing document approvals more efficiently than ever before. "Templates alone have halved the time it takes to prepare and send documents," Corinne says. "What used to take 20–25 minutes per document now only takes about 5–10."
But the standout benefit for Corinne was the enormous improvement in turnaround times. "With Annature, what previously took weeks now takes minutes," she emphasises. "Clients often sign their tax returns immediately, sometimes within five minutes of receiving the SMS notification. Even those who take longer rarely exceed two days."
These measurable gains extend beyond efficiency. Corinne highlights the dramatic impact of Annature’s digital ID verification tool, which reduced the identity-checking process from an arduous 30-minute ordeal per client to mere minutes. "It’s been transformational," she notes. "A recent ID check that used to require extensive back-and-forth was completed in about 15 seconds."
Client satisfaction also soared. "Feedback has been universally positive—clients consistently comment on how easy the system is," Corinne says. "Even older clients, who typically struggled with previous solutions, find Annature intuitive."
The outcome
By using their own domain for document delivery, EGU further enhanced trust and eliminated concerns about potential scams. “Clients trust emails directly from us, so using our domain was crucial," Corinne explains.
For EGU, switching to Annature didn’t just streamline processes—it reshaped the way they engage with clients, boosting satisfaction, reducing administration, and enabling them to focus more on delivering personalised advisory services.
