The Roofing Group, a trusted roofing specialist, delivers high-quality roofing services across the Sunshine Coast and Brisbane.
With a strong focus on excellence and customer satisfaction, they offer a range of services, including new roof installations, replacements, repairs, and maintenance. Their team of experienced professionals is dedicated to providing top-tier roofing solutions for both residential and commercial clients.
To improve operational efficiency and streamline contract signing, The Roofing Group adopted Annature, an Australian-made eSigning platform. This transition from traditional paper-based processes to a digital solution has significantly enhanced their workflow and client interactions.
The problem
"Before we adopted electronic signing, everything was done on paper," says Ada Desir, an administrative professional at The Roofing Group. "As a small to medium-sized business, we needed a solution that was simple and efficient. Annature is incredibly user-friendly and self-explanatory. It has made sending out contracts so much faster."
The solution
The shift to electronic contracts has been a game-changer. Clients no longer need to print, sign, and scan documents—now, they can review and sign contracts directly from their devices, making the process seamless and convenient.
"Our clients love the convenience of signing contracts digitally," Ada explains. "Most people use their phones, and the SMS feature ensures they receive documents promptly. It's much easier for them than dealing with physical paperwork. This efficiency not only speeds up our operations but also enhances customer satisfaction."
The Roofing Group has also benefited from Annature’s automatic reminders, which help keep contracts on track without extra effort.
"The automatic reminders are fantastic," Ada notes. "Before, I had to manually check and send follow-ups, but now the system does it for me. It saves time and helps us stay on top of our contracts. Small features like this make a big difference in our daily operations."
The outcome
Beyond its efficiency, Annature stands out for its simplicity and reliability compared to other platforms The Roofing Group has used in the past.
"We've found Annature to be the easiest eSigning platform we've used," Ada concludes. "It’s straightforward and efficient—exactly what we need. From marking where clients need to sign to sending out contracts, the whole process is effortless. It has completely simplified our contract management, and we couldn’t imagine going back to the old way of doing things."
