For Bombora Advice, a national network supporting life insurance advisers, managing secure and efficient document signing is critical.
But as their practice grew, so did their frustrations with their previous provider—mainly due to skyrocketing costs and overseas-based support that felt impersonal and unresponsive.
The problem
"We often felt overlooked and disconnected from meaningful support," says Kellie Williams, Operations Manager at Bombora Advice. "Any time we had a question, we were waiting overnight or longer for responses. That kind of delay just doesn’t work when you’re trying to support busy financial advisers."
The solution
Bombora Advice chose Annature for three key reasons: it’s Australian-based, competitively priced, and offers responsive, local support. The switch immediately brought noticeable benefits, particularly in cost savings. Kellie explains, "Our previous provider required us to commit to a large volume of documents just to access discounted pricing. Even then, the per-document cost was high. With Annature, we now pay a fraction of that, resulting in a cost reduction of more than 90%."
The financial relief was just the beginning. Kellie also praised Annature’s intuitive platform and onboarding experience. "We were up and running without needing much training. The system is very user-friendly, and when I did have questions, the chat function was brilliant. The team got back to me straight away, even helped with a custom report I couldn’t generate myself."
The accessibility and responsiveness of the support team made a real difference in customer satisfaction as well. "I can pick up the phone or use chat, and someone responds immediately. I’m not getting bounced around or waiting for someone offshore to get back to me the next day. That change alone has improved our service experience by 100%."
The outcome
Beyond support and savings, Bombora is now exploring additional features within Annature, including sending from their own domain and setting up automatic reminders for unsigned documents. With new ID verification tools also on the horizon, Annature continues to evolve alongside Bombora’s needs.
"We’re big fans," Kellie adds. "It’s not just the savings. It’s the fact that everything just works, and if we need help, it’s right there. For us, Annature has been a total game-changer."
From slashing envelope costs by over 90% to dramatically improving customer support response times, Bombora Advice found in Annature a local partner that delivers exactly what growing practices need: reliability, responsiveness, and value.
