Specialising in personal, business, and rural insurance, Connected Insurance delivers tailored solutions that prioritise affordability and comprehensive coverage.
Their experienced team understands the unique risks of the region, providing expert guidance and a service guarantee to ensure clients are well-protected and supported. As North Queensland's trusted insurance brokerage, the company thrives on delivering exceptional customer service and efficient processing of critical insurance documents.
The problem
Previously, managing document signing was cumbersome and slow, often requiring multiple follow-ups and resulting in significant delays.
The solution
Since adopting Annature's electronic signature platform, Connected Insurance has transformed its entire document workflow, dramatically reducing turnaround times and enhancing client satisfaction.
Julieann Buchanan, Senior Broker at Connected Insurance, explained, "Switching to Annature has noticeably improved our efficiency. We've easily halved the time it takes to get documents signed and returned." Before adopting Annature, document signing was a tedious, multi-step process, often causing unnecessary delays. Now, with digital signatures delivered directly via SMS, clients respond promptly, frequently within minutes rather than days.
This streamlined approach has also significantly reduced administrative burdens. Previously, team members had to regularly follow up with clients about unsigned documents. Thanks to Annature's automatic reminders feature, these follow-ups have dramatically decreased. "Automatic reminders ensure clients don't forget about pending documents," Julieann said. "It's saved our team substantial time and effort."
Even Connected Insurance’s older clients, initially hesitant about digital processes, have embraced Annature’s intuitive platform. "We initially thought it might be daunting for some clients, but the steps are clearly laid out. Our customers, across all age groups, find it easy and straightforward," Julieann noted.
The ability to sign directly from mobile devices has been especially beneficial, increasing customer engagement and convenience. Moreover, Annature’s Australian-based support has provided Connected Insurance with reliable and responsive assistance whenever needed, ensuring uninterrupted business processes.
Connected Insurance plans to further enhance trust and branding by customising email and SMS communications to come directly from their company domain—another feature Annature seamlessly provides at no additional cost.
The outcome
Annature’s impact has been clear: turnaround times cut by 50% and a marked reduction in document follow-ups, resulting in streamlined operations and happier clients. For Connected Insurance, adopting Annature hasn't just simplified their processes—it's elevated their entire customer experience.
