Delivering timely and effective NDIS support coordination and psychosocial recovery requires precision and speed.
For Kellie Kelly, General Manager at Around the Well, Annature’s e-signature platform has significantly streamlined client processes, cutting turnaround times from days down to mere minutes.
The problem
Before Annature, Around the Well faced significant hurdles. With many clients unable to access printers or computers due to disabilities, obtaining signatures often required home visits or prolonged waiting periods. This placed heavy demands on staff, consuming hours of valuable support coordination time.
The solution
Since adopting Annature, Kellie highlights a dramatic change. "It’s completely transformed how we manage documents. Previously, we’d spend countless hours scheduling visits just to collect signatures. Now, we’re able to send documents directly to clients' mobile phones or tablets. They sign digitally, often within 10 to 15 minutes, and the job is done," Kellie explains.
Annature's mobile-friendly platform has not only reduced turnaround times but also drastically cut administrative overheads. "Without digital signing, we'd need someone permanently on the road collecting documents. Now our staff can redirect that time into providing quality client support," Kellie notes.
The measurable impact has been immense—administration related to document signing has decreased by more than half, saving hours every week and significantly reducing delays in support delivery. "Getting paperwork signed promptly means clients receive their services quicker, which in our sector can be critical to their well-being," she adds.
Moreover, the built-in automatic reminders have reduced manual follow-ups by approximately 70%, allowing staff to focus more on client engagement rather than administrative tasks.
Around the Well also coordinates documentation for external therapists and support providers. Annature simplifies this process, allowing Kellie’s team to swiftly manage multiple documents daily, enhancing efficiency across the organisation.
The intuitive nature of the platform is another standout feature, ensuring the entire team can effortlessly step in whenever required. "Even when I haven't used it for a while, it's so intuitive that I can jump straight back in and send documents myself. It's that simple," Kellie says.
The outcome
Looking forward, Kellie plans to further leverage Annature’s branded email and SMS notifications. "Using consistent branding will increase our clients' trust and reduce confusion, further improving response times," she says.
Thanks to Annature, Around the Well has transformed its document management process, giving staff more time to do what matters most—supporting their clients on their paths to recovery.
