Innovate Support Coordination, based in Wagga Wagga, provides personalised NDIS support to help clients navigate their care and achieve their goals.
Working with participants both locally and in surrounding regional areas, the team often faced logistical challenges in getting important documents signed. By adopting Annature’s e-signing platform, they have transformed a once time-consuming process into a fast, efficient, and reliable system — saving hours each month and delivering a smoother experience for clients.
The problem
Paper-based signing was slowing things down at Innovate Support Coordination. With clients often located out of town, collecting physical signatures was time-consuming, inefficient, and difficult to manage. Documents needed to be printed, signed, scanned, and manually followed up—costing the team significant time and effort. As an NDIS provider handling a wide range of sensitive documents, the need for a secure and flexible digital solution was clear.
The solution
Jenny Nechvatal began searching for an electronic signing platform that was simple to use, compatible with various document types, and operated within Australia. Annature stood out for its ease of use, pay-as-you-go pricing, and local support. “It just made sense,” Jenny explained. “We could upload any type of document and send it for signing without complications.” The team now uses Annature to securely manage and track client agreements without the need for scanning or physical storage. Features like automatic reminders help reduce manual follow-ups and keep everything on track
The outcome
Since adopting Annature, Innovate Support Coordination has seen a 50% reduction in document-related admin work. “It’s fast, efficient, and reliable,” Jenny said. “The automatic reminders are particularly useful—they save us having to constantly check in with clients.” Annature’s real-time dashboard provides full visibility into document status, while the responsive support team ensures smooth issue resolution when needed. Overall, the shift to digital signing has streamlined operations, improved compliance, and allowed the team to focus more on delivering high-quality, person-centred support.
