Delivering personalised disability support across Melbourne requires streamlined and efficient systems.
For Shellee Wilkins, Managing Director at Hartlee Support Services, transitioning from Docusign to Annature has delivered precisely that—transforming their document signing processes and significantly enhancing productivity.
The problem
Before switching to Annature, Hartlee faced recurring challenges with their previous provider. The platform was expensive, cumbersome, and rigid in its structure. Particularly frustrating was being locked into costly prepaid plans, which often resulted in unnecessary expenditure. "We needed to resend staff agreements just before our renewal, forcing us to buy envelopes we didn't fully utilise. It was an unreasonable expense," recalls Shellee. Seeking flexibility, Hartlee turned to Annature’s pay-as-you-go model, dramatically reducing upfront costs and allowing the business to pay only for what it uses.
The solution
Switching to Annature streamlined Hartlee’s administrative workflow significantly. Previously, Hartlee’s team spent considerable time manually customising Word documents for every agreement sent. Now, with Annature’s intuitive templates feature, this repetitive data entry has been virtually eliminated. "It’s cut our document administration time in half. Everything’s stored as a template, so sending a new agreement only takes two clicks. Enter the email address, and off it goes," Shellee explains.
The improvements extend beyond internal efficiency. With Annature’s automatic reminders, Hartlee’s follow-up workload has reduced dramatically, ensuring faster client responses and fewer administrative delays. "The auto-reminders have been a lifesaver," Shellee adds. "Previously, we’d spend considerable time chasing signatures manually. Now, Annature handles it seamlessly for us."
The clear and user-friendly dashboard also allows Hartlee’s teams to track document statuses effortlessly, ensuring accountability and transparency across the organisation. "The dashboard is fantastic—everything’s at our fingertips, clearly labelled and easy to find. It’s significantly improved how we manage documents internally," notes Shellee.
Shellee also appreciates Annature’s commitment to consistent branding, with the option to send documents from Hartlee’s own email domain—further building trust and recognition with their clients. "Customising emails to our domain enhances professionalism and client confidence, removing any hesitation clients may have when receiving important documents."
The outcome
By adopting Annature, Hartlee Support Services has transformed a once costly, time-consuming process into an efficient, intuitive workflow—freeing more time to focus on their core mission: delivering personalised, quality support to clients across Melbourne.
