Streamlining our internal processes with Annature allows our restaurant teams to focus on the customer.
Since implementing Annature’s market-leading eSigning technology in March 2023, we’ve seen incredible results across our five McDonald’s franchise restaurants in the Canberra region.
Previously, managers prefilled documents that were then printed, signed manually by employees, scanned, and uploaded to the portal. This process was time-consuming for all involved, often leading to delays and repeated follow-ups to secure signatures.
With a team of just under 700 employees, we require signatures primarily for part-time employment contracts and other important documentation. At a competitive subscription price, Annature has dramatically sped up and simplified our handling of human resources documentation across our restaurants.
The problem
As we frequently send part-time employment contracts for new employees to sign, ensuring timely signatures was a major challenge.
Previously, managers had to follow up multiple times via phone and email, which took up valuable time. As McDonald’s is a fast-paced business, we needed an eSigning solution that was just as quick.
With Annature, once a document is sent, employees receive automatic text reminders to sign. Everyone gets the same information at the same time, eliminating miscommunication.
This has been a game-changer for efficiency, as text reminders have proven highly effective. Our employees, who are typically younger and always on their devices but don’t always check email, now sign documents immediately.
The solution
We were drawn to Annature’s simple, easy-to-use platform and the fact that it is Australian-owned and operated with ISO 27001 certification. It’s also extremely well-priced compared to international competitors, and the ability to earn Qantas points with every envelope sent was a strong added benefit.
Since adopting Annature, we’ve been consistently impressed by the detailed reports we receive on the first of every month.
The outcome
In just nine months, we’ve already sent over 1,000 ‘envelopes’ with Annature—primarily employment contracts for new employees and their parents or guardians (if the employee is under 18). Thanks to Annature’s automated text reminders, open envelopes are signed and closed quickly and efficiently.
Previously, our onboarding time for a part-time employee was 22 days, from interview to start date. In 2023, we’ve reduced that onboarding period to just 13 days, thanks in large part to Annature’s time-saving technology.
McDonald’s is all about putting the customer first. By simplifying and streamlining our internal processes with Annature, our restaurant teams can focus on customer needs rather than being bogged down by paperwork.
