For organisations like Friends Matter, which specialises in social communication skills training for teens and adults, building confidence and independence in their participants is a core mission.
Through personalised coaching and structured programs, Friends Matter empowers individuals to navigate social interactions with ease.
The problem
Managing enrolments and agreements posed a significant administrative challenge. That’s where Annature’s digital signing platform transformed the process, streamlining documentation and improving efficiency.
The solution
Founder Michelle Foster shares how Annature has reshaped their processes: "We run courses throughout the year, and each enrolment involves multiple documents. Before, we relied on traditional methods—printing, scanning, and emailing—which was cumbersome and often confusing for our clients. Now, everything is digital, making it a much smoother experience for both participants and their advocates."
A key feature that has made a difference is the ability to send documents to multiple recipients. Many of Friends Matter’s participants require an advocate or guardian to co-sign agreements, which previously created logistical hurdles.
"Some of our students are adults who want to sign for themselves, while others need an advocate to finalise their paperwork. Annature lets us customise each case easily, ensuring the right person is signing where necessary without unnecessary back-and-forth," Michelle explains.
Beyond simplifying enrolments, Annature’s dashboard has provided an added layer of efficiency and peace of mind.
"One of the biggest stress points for me was tracking down signed documents. I’d send out forms and then wonder: Did they get it? Did they sign it? Now, I can see everything at a glance. It’s either pending, signed, or needs follow-up—no more second-guessing or digging through emails," she says.
Another unexpected benefit has been the integration of automated reminders.
"I noticed that people were signing forms much faster than before. I realised it was because Annature was sending automatic follow-ups, gently nudging them without me having to chase them down. That’s been a huge relief."
While Michelle initially used SMS notifications sparingly, she is now exploring ways to customise them for different recipients, ensuring a seamless experience for both students and their guardians.
The outcome
By adopting Annature, Friends Matter has not only improved administrative efficiency but also enhanced the experience for its participants. With less time spent on paperwork and more time dedicated to empowering individuals with social skills, Friends Matter can continue focusing on what truly matters—helping people build meaningful connections and navigate life with confidence.
