A fresh approach to kitchen design
Kitchen Connection is one of Australia’s leading home renovation brands, and for good reason. We offer a range of innovative solutions for customers looking to renovate their kitchens or wardrobes. Our turnkey solution provides everything a renovator needs, from flooring and cabinetry to appliances, benchtops, lighting, sinks, and hardware.
The problem
As a business, we have been conducting in-home sales for 20 years. When a customer signed up for a new kitchen, our designers were required to print two copies of our 16-page contract, including plans. This process took up to 40 minutes per appointment. If changes were needed after printing, we had to reprint the entire document.
We needed a secure digital contract solution that could be signed and finalised while we were face-to-face with the customer in their home.
The solution
We approached Annature with our challenge and were impressed by how comprehensive and cost-effective their solution was. Annature provided a streamlined, integrated payment process within our contracts and a user-friendly interface for our customers.
The implementation of Annature’s system went extremely smoothly, and all our customised requirements were promptly addressed throughout the process.
The outcome
By using Annature, we have reduced our in-home design appointment times by up to 40 minutes. Additionally, the ability to manage digital variations has dramatically improved our customer response times. Now, we provide a professional and secure contract signing process that our customers love.
We wouldn’t hesitate to recommend Annature to any business looking to offer a professional and efficient solution for their customers.
