In the fast-paced property management industry, efficiency and accuracy in document handling are vital for maintaining client trust and operational smoothness.
Little Bird Properties, specialist property managers based in Canberra, have significantly improved their processes by integrating Annature's e-signature solution into their daily workflow.
The problem
Previously, the team at Little Bird faced challenges with their document signing process. Their former e-signature solution was costly and inflexible, requiring multiple separate interactions with clients to complete documentation. "We were sending out a separate document to sign, another form for information, and asking clients to email documents separately," explains Heidi Rosin, Director at Little Bird Properties. "Now, with Annature, we can handle everything in one streamlined interaction, significantly reducing back-and-forth.
The solution
This shift has notably improved efficiency. Heidi highlights that the administrative workload associated with sending documents for signature has been effectively halved. "It has considerably reduced our back-and-forth," she notes. This simplification saves substantial administrative effort and allows the Little Bird team more time to focus on delivering high-quality property management services.
The adoption of Annature has also improved client satisfaction and security. The SMS notification feature ensures clients promptly receive and respond to document requests. "Our clients appreciate receiving SMS notifications alongside emails," says Heidi. "It enhances their sense of security, making them more comfortable completing documents electronically, especially important in an industry susceptible to phishing scams."
The intuitive Annature dashboard provides immediate visibility into document status, eliminating the need to sift through emails or manually track follow-ups. "At a quick glance, you can see everything," Heidi adds, underscoring how this clear, instant overview further contributes to their operational efficiency.
Additionally, Heidi was pleased to discover further opportunities to enhance branding and trust by configuring their system to send emails and SMS notifications from their own domain. "This consistent branding across our communication channels will significantly enhance client trust and professionalism," she says.
The outcome
With Annature’s innovative digital solutions, Little Bird Properties has streamlined their document workflow, significantly reduced administrative overhead, and boosted client satisfaction, creating a seamless and secure experience for both clients and staff.
