For Mike Morgan, Administration Officer at Headway ABI Australia—a leading not-for-profit providing specialised care for individuals living with Acquired Brain Injury—efficient document management is crucial.
With services spanning supported accommodation, community access, and rehabilitation across Queensland, streamlined administration is essential to support their person-centred approach and maximise impact.
The problem
Previously relying on Docusign, Headway ABI Australia faced frustrations, notably the inability to customise date formats to the Australian standard (DD/MM/YYYY), along with an expensive pricing structure that didn’t match their operational needs. When Annature proactively reached out, offering free access for the remainder of their existing contract, Mike recognised an immediate opportunity.
“The seamless transition to Annature was outstanding," Mike noted. "Annature's team effortlessly onboarded our entire staff, significantly simplifying our switch.”
The solution
Headway ABI Australia now utilises Annature for a range of internal administrative documents. This shift has had a profound effect on their workflow. "Annature has dramatically improved our turnaround times," Mike explained. "Previously, it took weeks for documents to be signed and returned. Now, most documents are signed and completed within days."
Besides speed, Annature’s secure electronic processing has removed cumbersome manual steps such as scanning and filing paper documents, significantly reducing administrative overhead. "We no longer need to scan or manage physical signed copies, saving substantial amounts of time," Mike added.
Tracking document status is now simplified through Annature's intuitive dashboard. Mike highlighted, “It's much easier to identify pending documents and promptly follow them up. Annature’s dashboard provides clear visibility, making document management more transparent and efficient."
Specific features have notably contributed to quicker responses from clients. Mike emphasised, "The SMS notifications and automatic reminders are excellent—these features alone have drastically reduced delays. Our clients respond far more promptly, streamlining our operations immensely."
The outcome
Reflecting on the experience, Mike concluded enthusiastically, "Switching to Annature has genuinely transformed our document management. Faster, simpler, and more cost-effective—it's exactly what our organisation needed to keep our focus firmly on the clients we support every day.”
