Delivering reliable conveyor belt solutions built for durability, performance, and minimal downtime since 1986.
For Joanne Giddey, Human Resources Business Partner at Reliable Conveyor Belt—a trusted Australian company supplying, installing, and maintaining conveyor belts across mining and heavy industry sectors in NSW and the Hunter Valley—streamlining onboarding processes was essential.
The problem
Previously burdened by a manual, labour-intensive document signing system, Joanne and her team struggled with inefficient workflows and delays impacting multiple departments. Particularly challenging was obtaining signed induction and payroll forms from operations employees frequently out in the field.
Annature was recommended by PKF, and the decision to adopt it was straightforward. Joanne emphasised, “We chose Annature for its intuitive ease of use, flexible pay-as-you-go pricing model, and the fact it’s Australian-owned. We value supporting local initiatives.”
Implementation was seamless, supported by prompt responses from Annature’s team. Joanne noted, “The onboarding was smooth, and whenever questions arose, Annature's team promptly resolved them.”
The solution
Reliable Conveyor Belt now utilises Annature extensively across HR and Operations. HR sends out employment contracts, payroll documents, and HR letters, while Operations handles training, expense, and medical forms. “Before Annature, getting these forms back was arduous, especially with our operational staff rarely in-office,” Joanne explained. “Now, our turnaround time for employment contracts and payroll forms has improved dramatically—by at least 75%.”
One significant measurable benefit Joanne highlighted was the substantial drop in follow-ups and missing documents. “Previously, chasing employees for forms was constant,” Joanne recounted. “With Annature’s template features, essential documents are always included and promptly signed, drastically reducing follow-ups.”
Administration time has also halved, creating considerable efficiency. “Document management and tracking administration have improved by at least 50%, freeing our team to focus on other critical tasks,” Joanne explained. Annature’s dashboard has further enhanced this process. “Being able to filter and monitor document status is a godsend,” she remarked.
Among Annature's standout features are the SMS notifications and automatic reminders, significantly enhancing employee responsiveness. "These features mean our employees respond faster, and templates have improved departmental induction and onboarding processes by approximately 70%," Joanne added.
The outcome
Reflecting on the transformation, Joanne concluded, “Annature has profoundly streamlined our entire document handling process, benefiting our team and the broader business operations immensely.”
