Managing administrative processes efficiently is crucial for Simplified Coordination, a personalised and professional NDIS service provider based in Toowoomba.
As a rapidly growing business dedicated to supporting clients with disabilities, Renee Shaw, Managing Director, found herself grappling with the mounting paperwork involved in onboarding clients, maintaining compliance, and managing day-to-day documentation.
The problem
"Before we moved to Annature, document management was increasingly overwhelming," Renee explained. "Our team spent hours each week chasing signed documents, following up with clients, and manually managing compliance paperwork."
The solution
The switch to Annature transformed this process dramatically, reducing administrative workload by an estimated 70%. Renee highlighted, "Documents that previously took days, even weeks, to return are now completed within hours, sometimes minutes. Annature’s SMS notifications have been particularly effective, ensuring clients immediately see and sign their documents, even when emails might go unnoticed."
Beyond time savings, Simplified Coordination has significantly improved client satisfaction. "Our clients, many of whom have complex schedules and needs, appreciate the simplicity and ease of electronic signing. We’ve virtually eliminated client frustrations related to paperwork delays, enhancing overall service delivery," said Renee.
Renee also praised the ease of using Annature’s intuitive platform. "The dashboard gives us immediate visibility of document status. We instantly see who has viewed, signed, or needs reminders. The automation of follow-ups alone has eliminated hours of manual tracking each week."
Another critical benefit for Simplified Coordination has been cost efficiency. With Annature's pay-as-you-go pricing model, the company has reduced document management costs by approximately 60% compared to their previous manual and partially digital processes.
The outcome
Reflecting on the overall impact, Renee summarised, "Annature has significantly streamlined our administrative processes, giving us more time to focus on our core mission—supporting our clients. It’s been genuinely transformative for our business."
